1.1 These Passenger Terms & Conditions ("Terms") govern your use of the platforms, websites, applications and related services operated by RIDESHARE LIMITED ("Rideshare", "we", "us", "our").

1.2 Rideshare operates multiple branded services, including Football Rideshare, Mountain Rideshare, Surf Rideshare, and Festival Rideshare (each a "Brand Platform").

1.3 By accessing or using the Services, you confirm that you accept these Terms, together with our Privacy Policy, Cookie Policy, Driver Terms & Conditions, and any Brand-specific Addendum.

1.4 If you do not agree to these Terms, you must not use the Services.

• "Account" – your registered user profile.
• "Passenger" – a user booking a seat on a Trip.
• "Driver" – a user offering a lift in a private vehicle on a cost-sharing basis.
• "Trip" – a journey posted by a Driver.
• "Price Contribution" – the cost-sharing amount a Passenger pays.
• "Service Fee" – the fee retained by Rideshare for providing the Platform.
• "Platform" / "Services" – the websites, mobile apps, and features operated by Rideshare.

3.1 Rideshare acts solely as an intermediary connecting private individuals for cost-sharing travel.

3.2 We do not:

• operate as a transport provider, taxi, chauffeur or bus service;
• employ or contract Drivers;
• own or maintain any vehicles;
• assume liability for Trips or user conduct.

3.3 A Trip constitutes a private arrangement between the Driver and Passenger.

3.4 We do not supervise or control Drivers, vehicle condition, or safety.

4.1 You must be at least 18 years old to register.

4.2 All information provided must be accurate and kept updated.

4.3 You must not:

• create multiple Accounts;
• impersonate someone else;
• share your Account with others.

4.4 We may conduct identity or verification checks where appropriate.

5.1 When you request a seat, the Driver may accept manually or the Platform may auto-confirm.

5.2 Once confirmed, a binding arrangement arises between you and the Driver.

5.3 You must meet the Driver at the agreed time and location.

5.4 All communication must occur through in-platform messaging tools.

6.1 All Trips on the Platform operate on a cost-sharing basis, meaning:

• Price Contributions only offset a Driver's running costs
• Drivers must not profit from offering seats
• The service must not resemble a taxi or commercial hire service

6.2 Payment is processed via Rideshare or its payment partners.

6.3 The Service Fee is added on top of the Price Contribution and paid by you. It is not taken from the Driver's share. The total you will pay is shown before you book.

6.4 Rideshare may set price caps or suggested contributions to ensure compliance.

6.5 You are responsible for any payment provider charges.

6.6 When your booking is confirmed, your card is authorised (a hold is placed) for the total amount; it is not charged at that point. The Price Contribution and Service Fee are captured (charged) only after the Trip has taken place. For Trips booked more than seven days in advance, the authorisation may be released and re-placed periodically until the Trip; this is the same single payment, not a repeat charge, though your bank may show the hold appearing and disappearing. What happens if a Trip does not go ahead is set out in the Cancellation & Refund Policy.

7.1 Cancellations and refunds follow the Cancellation & Refund Policy, which is available in the app alongside these Terms and forms part of them.

7.2 Because your card is authorised but not charged until after the Trip (see clause 6.6), what you pay on a cancellation depends on when you cancel. The Service Fee is retained on a Passenger cancellation; the Price Contribution is released in whole or in part as set out in the Cancellation & Refund Policy.

7.3 If a Driver cancels after accepting, does not arrive, or a Trip does not go ahead and the Driver agrees, you are refunded in full — including the Service Fee.

7.4 Rideshare may issue refunds or credits at its discretion.

7.5 Rideshare is not liable for other costs arising from delays or cancellations.

You agree to:

• behave respectfully towards Drivers and other Passengers;
• avoid illegal substances, intoxication, or unsafe behaviour;
• not transport prohibited items;
• not interfere with the Driver's safe operation of the vehicle.

Failure to comply may result in suspension or termination of your Account.

9.1 Drivers use their own private vehicles and are responsible for ensuring their insurance covers carrying passengers on a cost-sharing basis.

9.2 Rideshare does not verify insurance policies.

9.3 You acknowledge that:

• travelling with private individuals carries inherent risks;
• Rideshare is not responsible for accidents, injuries, vehicle condition, breakdowns, or user behaviour.

9.4 You travel entirely at your own risk.

10.1 Rideshare may introduce ratings and reviews allowing Passengers and Drivers to rate each other after a Trip. This feature may not be available at all times or on all Brand Platforms.

10.2 Where ratings are available, Rideshare may remove or moderate them and may suspend users based on repeated poor ratings or misconduct.

11.1 The Platform may display estimated CO₂ savings, eco-scores, achievements, or badges.

11.2 All sustainability metrics are estimates only and may not reflect scientific accuracy.

11.3 Data related to these features is processed according to the Privacy Policy.

12.1 Rideshare may offer optional partner promotions (e.g., stadium, festival, or outdoor-brand benefits).

12.2 Participation is voluntary and may involve limited data-sharing with partners.

12.3 Rideshare may update or withdraw such promotions at any time.

13.1 Your personal data is processed in accordance with our Global Privacy Policy.

13.2 By using the Platform, you consent to the processing of location, trip and usage data for matching, safety, analytics, and fraud prevention.

14.1 All logos, brand assets, code, design systems and materials belong to RIDESHARE LIMITED.

14.2 User-generated content (reviews, trip information) is licensed to Rideshare for platform operation.

15.1 Rideshare may amend these Terms at any time.

15.2 Updated versions will feature a new "Last Updated" date.

15.3 Continued use of the Platform constitutes acceptance.

16.1 Rideshare may suspend or terminate your Account for:

• breach of these Terms;
• unsafe behaviour;
• fraudulent activity;
• misuse of the Platform.

16.2 You may close your Account at any time.

16.3 Clauses relating to liability, IP, and governing law survive termination.

17.1 These Terms are governed by the laws of England and Wales, subject to applicable consumer laws in your country.

17.2 Legal proceedings may be brought in the courts of England and Wales, unless mandatory local law permits otherwise.

18.1 Please contact support first to resolve complaints.

18.2 You may use an approved alternative dispute resolution (ADR) body.

18.3 US users may be subject to arbitration where permitted by law.

RIDESHARE LIMITED

Company No. 07986677

7 Blossom Close, London, England, W5 4YE

Email: legal@ridesharelimited.com

1.1 These Driver Terms & Conditions ("Terms") govern your registration and use of the platforms, mobile apps, websites and services operated by RIDESHARE LIMITED ("Rideshare", "we", "us", "our").

1.2 Rideshare operates several branded platforms, including Football Rideshare, Mountain Rideshare, Surf Rideshare and Festival Rideshare (collectively, the "Brand Platforms").

1.3 By registering as a Driver or offering any Trip, you confirm that you accept these Terms, as well as our Passenger Terms, Privacy Policy, Cookie Policy, and any applicable Brand-specific Addendum.

1.4 If you do not agree, you must not offer Trips through the Platform.

• "Driver" – a user offering a lift using their privately owned or lawfully operated vehicle.
• "Passenger" – a user booking a seat on a Trip.
• "Trip" – a journey posted on the Platform.
• "Price Contribution" – the cost-sharing amount collected from Passengers.
• "Service Fee" – the fee retained by Rideshare.
• "Platform" / "Services" – the websites, apps, and digital systems operated by Rideshare.
• "User" – any registered Driver or Passenger.

3.1 Rideshare acts solely as an intermediary enabling private individuals to share travel costs.

3.2 Rideshare does not:

• provide transportation or taxi services;
• employ or supervise Drivers;
• own or maintain vehicles;
• act as a carrier or operator.

3.3 Drivers and Passengers enter into a private, non-commercial agreement for each Trip.

3.4 Drivers understand that they operate independently and at their own risk.

To register as a Driver, you must:

4.1 Be at least 18 years old.

4.2 Hold a valid driving licence legally recognised in the country where you operate.

4.3 Own or be authorised to drive the vehicle used for Trips.

4.4 Ensure the vehicle is roadworthy, safe, taxed (if applicable), and compliant with local regulations.

4.5 Maintain valid motor insurance that permits carrying passengers on a cost-sharing basis.

5.1 All Trips operated through the Platform must follow a cost-sharing model.

5.2 This means:

• Price Contributions must only cover running costs such as fuel, tolls, parking, and wear & tear;
• Drivers must not profit from Trips;
• Trips must not resemble taxi, private hire, or professional driving services.

5.3 Rideshare may set maximum or recommended Price Contributions to ensure compliance.

5.4 Drivers must not solicit or accept payments outside the Platform.

6.1 Drivers may publish Trips on the Platform including route, departure time, stops, number of seats and expected Price Contribution.

6.2 Passengers may request to join; the Platform may auto-confirm or allow manual acceptance.

6.3 Drivers must honour confirmed bookings unless cancellation is necessary for safety or genuine reasons.

6.4 You are responsible for the accuracy of Trip details.

7.1 Payment from Passengers is handled by Rideshare or its payment processors.

7.2 The Service Fee is paid by the Passenger on top of the Price Contribution. It is not deducted from your payout: for each seat you are paid the Price Contribution, subject to the Cancellation & Refund Policy.

7.3 Payout timelines may vary by region.

7.4 Drivers are responsible for their own tax reporting obligations, including any obligation to report cost contributions if required locally.

8.1 Drivers must cancel Trip listings promptly if plans change.

8.2 Repeated late cancellations may result in account suspension.

8.3 If a Driver does not show up for a confirmed Trip, Rideshare may release the Passengers' card holds (so they are not charged) and withhold payout.

8.4 Passengers may cancel, and may report a Trip that did not go ahead, subject to the Cancellation & Refund Policy available in the app alongside these Terms.

8.5 Where a Passenger cancels within 24 hours of departure, you keep half of their Price Contribution, in recognition that the seat can no longer realistically be filled. Where a Passenger does not travel and does not cancel, you keep their Price Contribution in full. These amounts are paid to you through the normal payout process.

8.6 Where you cancel after accepting a booking, or do not arrive, the Passenger is refunded in full and you receive nothing for that booking.

Drivers agree to:

• treat Passengers with respect;
• drive safely and in compliance with traffic laws;
• follow reasonable Passenger requests when safe;
• refrain from illegal substances, intoxication or unsafe behaviour;
• not carry goods or persons for hire or reward beyond the cost-sharing model;
• not transport prohibited items.

Failure to comply may result in immediate suspension or termination.

10.1 Your vehicle must be clean, roadworthy, legally registered and maintained to a safe standard.

10.2 You must comply with applicable regulations regarding seatbelts, child seats, and vehicle fitness.

10.3 Rideshare does not inspect or verify vehicles; responsibility lies entirely with the Driver.

11.1 You are solely responsible for ensuring your insurance policy covers carrying passengers on a cost-sharing basis.

11.2 Rideshare does not verify or endorse any insurance coverage.

11.3 You acknowledge that you:

• travel and carry Passengers at your own risk;
• remain fully responsible for your vehicle, driving, and legal compliance;
• shall indemnify Rideshare for claims arising from your breaches or negligence.

11.4 Rideshare's total liability to you is limited as described in Section 15.

12.1 Rideshare may introduce ratings and reviews allowing Passengers to rate Trips and provide feedback. This feature may not be available at all times or on all Brand Platforms.

12.2 Where ratings are available, Rideshare may monitor them and take action based on patterns of complaints or unsafe conduct.

12.3 Reviews may be moderated or removed at Rideshare's discretion.

13.1 The Platform may calculate CO₂ savings, eco-badges, or achievements based on Trip and vehicle data.

13.2 These values are estimates only for community and engagement purposes.

13.3 Participation is optional, and data is processed according to the Privacy Policy.

14.1 Drivers may benefit from optional promotions with clubs, festivals, sponsors or event partners.

14.2 Participation may require limited data-sharing, disclosed in the Privacy Policy.

14.3 Promotions may be modified or discontinued at any time.

15.1 Rideshare is not liable for:

• accidents, injuries or damage occurring during Trips;
• the conduct of Passengers;
• vehicle breakdowns or misrepresentation by Drivers;
• delays, cancellations or route changes;
• any loss arising from your breach of these Terms.

15.2 To the fullest extent permitted by law, Rideshare's aggregate liability to a Driver shall not exceed:

• £100, or
• the total Service Fees retained from that Driver in the preceding 12 months,

whichever is greater.

15.3 Nothing limits liability for death, personal injury caused by negligence, fraud, or where limitation is prohibited by law.

16.1 Rideshare may suspend or terminate your account if you:

• breach these Terms;
• endanger Passengers;
• provide false information;
• misuse the Platform;
• receive consistently poor ratings.

16.2 You may close your account at any time.

16.3 Provisions relating to liability, indemnity, and IP survive termination.

17.1 Rideshare may amend these Terms at any time.

17.2 Changes will be published with a new "Last Updated" date.

17.3 Continued use of the Platform constitutes acceptance.

18.1 These Terms are governed by the laws of England and Wales, subject to mandatory consumer law where applicable.

18.2 Legal proceedings may be brought in the courts of England and Wales unless local law allows otherwise.

19.1 Drivers should contact support first to resolve complaints.

19.2 You may use an approved ADR provider.

19.3 US-based Drivers may be directed to arbitration where lawful.

RIDESHARE LIMITED

Company No. 07986677

7 Blossom Close, London, England, W5 4YE

Email: legal@ridesharelimited.com

1.1 When you request a seat, we authorise your card for the total amount (the Price Contribution plus the Service Fee). This places a temporary hold — no money is taken from your account at this point.

1.2 The Driver has 12 hours to accept your request. If they decline, or do not respond in time, the hold is released in full and you are charged nothing.

1.3 Your card is only charged (the hold is "captured") after the Trip has taken place, and only for the amount due under this Policy.

2.1 You may cancel a booking at any time before the Trip takes place. What you pay depends on how close to departure you cancel.

2.2 More than 24 hours before departure: your Price Contribution is released in full and the Driver receives nothing. We keep the Service Fee, which covers the cost of processing your booking.

2.3 Within 24 hours of departure: half of your Price Contribution is released and the Driver keeps the other half, because they have likely turned down other passengers and can no longer fill the seat. We keep the Service Fee.

2.4 If you booked within 24 hours of departure and cancel within 30 minutes of booking, your Price Contribution is released in full. We keep the Service Fee.

2.5 If you do not cancel and do not travel, no amount is released: the Driver receives the full Price Contribution and we keep the Service Fee.

2.6 In every case above, your seat is returned to the Driver when you cancel.

3.1 If the Driver cancels the Trip after accepting your booking, or does not arrive, you are refunded in full — the Price Contribution AND the Service Fee. The Driver receives nothing.

3.2 You do not need to do anything for this to happen where the Driver cancels in the app. Where the Driver simply does not arrive, report it as set out in section 4.

4.1 After the Trip, you and the Driver are asked to confirm whether it went ahead.

4.2 If the Trip did not take place, report this in the app (on the trip in your "My Trips" page) within 24 hours of your card being charged. Your card is charged when the Trip is confirmed as having happened, or 24 hours after the scheduled departure.

4.3 The Driver then has 7 days to agree or disagree. Nothing is paid to the Driver while we wait.

4.4 If the Driver agrees the Trip did not happen, you are refunded in full, including the Service Fee, as in section 3.

4.5 If the Driver disagrees, or does not respond within 7 days, we review the booking ourselves and contact you both. We do not decide it automatically in either direction.

4.6 If neither you nor the Driver reports a problem, the Trip is treated as having gone ahead and your card is charged the amount shown at booking.

5.1 For Trips booked more than seven days ahead, the hold on your card may be released and re-placed periodically (roughly every six days) to keep your seat reserved until the Trip.

5.2 Your bank statement may show the hold appearing and disappearing more than once. This is the same single payment kept active, not multiple charges, and you are only ever charged once — after the Trip.

6.1 You can cancel a booking, or report a Trip that did not go ahead, from the relevant trip in the app.

6.2 If you need help, contact support at legal@ridesharelimited.com. This Policy forms part of, and should be read together with, the Passenger and Driver Terms & Conditions.

This Privacy Policy describes how RIDESHARE LIMITED ("Rideshare", "we", "us", "our") collects, uses, shares, and protects personal data when individuals ("you", "users") access or use our websites, mobile applications, brand platforms, products or services.

Rideshare operates several branded platforms including Football Rideshare, Mountain Rideshare, Surf Rideshare, and Festival Rideshare (together, the "Brand Platforms").

We are committed to processing personal data lawfully, fairly, and transparently.

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

For all data processing activities described in this Policy, the data controller is:

RIDESHARE LIMITED

Company No. 07986677

7 Blossom Close, London, England, W5 4YE

Email: legal@ridesharelimited.com

This Policy applies to:

• Drivers
• Passengers
• Website visitors
• Individuals participating in promotions, rewards, or partnerships
• Individuals who contact our support teams

It applies across all countries where we operate or provide Services.

We collect the following categories of data:

4.1 Identity Data: full name, email address, phone number, profile photos, date of birth / age verification.

4.2 Driver Verification Data: driving licence details, vehicle registration, insurance documents (self-declared), identity verification results.

4.3 Trip & Usage Data: trip listings, routes, estimated times, distances, pickup/drop-off points, price contributions, cancellations and attendance.

4.4 Location Data: real-time or approximate GPS location (with permission), trip mapping and matching data.

4.5 Device & Technical Data: IP address, device identifiers, browser / operating system information, cookies and tracking technologies (see Cookie Policy).

4.6 Communications: messages exchanged via the Platform, support queries and call logs, complaint or safety reports.

4.7 Payment & Transaction Data: payment method (via third-party providers), transaction history, refunds and cancellations. We never store full card numbers; these are handled by certified payment processors.

4.8 Ratings & Reviews: ratings, comments and behavioural feedback.

4.9 Gamification & Sustainability Data: CO₂ savings calculations (estimated), vehicle emission profiles, eco-badges and engagement metrics.

4.10 Marketing Preferences: communication preferences, cookie and tracking consent status.

4.11 Usage Data and Error Reports (only with your consent): if you switch on "Share usage data", the app records the main things you do in it (for example searching, viewing a Trip, posting a Trip or booking a seat), which screens you open, and details of any error the app runs into. On our website it also records how you move through the app (the screens you open, where you tap and scroll, and where you pause), so we can see where people get stuck. In these recordings every piece of text, everything you type, every picture and every map is hidden, and web addresses are cut back to the page, so they show the layout of the screen and your movement through it, not what is on it. Each record carries a random account number rather than your name, together with whether you drive, which Brand Platform you use, the month you joined, your app version, and general facts about your device such as its make, operating system, screen size, language and time zone. It never includes your name, email address, phone number, location, the content of your messages, or your device's name. It is off unless you switch it on, it is never collected when you are not signed in, and you can switch it off at any time in Profile → Settings.

We process your data for the following purposes:

• Providing and operating the Platform and Services
• Managing your account and verifying your identity
• Processing payments and handling transactions
• Matching Drivers and Passengers for Trips
• Sending service notifications and operational communications
• Detecting and preventing fraud and abuse
• Improving Platform performance and user experience through analytics, and finding and fixing errors in the app (usage data and error reports only with your consent, which you can withdraw at any time)
• Calculating CO₂ savings and supporting gamification features
• Complying with legal and regulatory obligations
• Administering optional partner promotions (with your consent)

We never sell personal data.

6.1 Other Users: limited profile information is shared between Drivers and Passengers for Trip coordination.

6.2 Service Providers: payment processors, cloud hosting providers, geolocation/mapping providers, fraud detection and safety services, analytics tools, identity verification providers. All service providers are bound by contractual data protection obligations.

6.2A Analytics: if you switch on "Share usage data", the usage data and error reports described in Section 4.11 are processed for us by PostHog, Inc., acting as our processor under a data processing agreement. PostHog stores this data in the European Union (Frankfurt, Germany), and may process some of it in the United States.

6.3 Partners (Optional Participation): if you join a partner programme (e.g., sports clubs, events, outdoor brands), we may share limited data necessary to administer the programme.

6.4 Legal Authorities: we may disclose information if required by law enforcement, government agencies, courts or regulatory bodies.

6.5 Corporate Transactions: if Rideshare Limited is acquired or undergoes restructuring, your data may be transferred under confidentiality obligations.

Your data may be transferred outside the UK or EEA.

We ensure compliance using:

• UK International Data Transfer Agreement (IDTA)
• EU Standard Contractual Clauses (SCCs)
• Adequacy decisions
• The EU-US Data Privacy Framework, its UK Extension and the Swiss-US Data Privacy Framework, where the recipient is certified (PostHog, our analytics provider, is certified under all three)
• Additional security and contractual safeguards

We retain data for only as long as necessary:

• Account data: while your account is active. Deleted or anonymised when you delete your account
• Trip and payment data: 6 years (UK tax and accounting obligations)
• Ratings and behavioural data: duration of your active account
• CO₂ and gamification data: aggregated or anonymised after 12 months
• Support and safety records: up to 6 years
• Usage data and error reports (only if you agreed to share them): up to 12 months; screen recordings of the website: up to 1 month. Switching off "Share usage data" stops new collection; to have earlier data deleted, contact privacy@ridesharelimited.com

After retention periods, data is securely deleted or anonymised.

We use cookies and similar device storage to keep you logged in and remember your preferences. If you switch on "Share usage data", the app also stores an identifier for usage statistics (see Section 4.11).

For full details, see our Cookie Policy.

You may receive:

• Service notifications (always required)
• Optional marketing emails
• Optional partner promotions

You may opt out at any time by clicking "unsubscribe", updating your app settings, or emailing privacy@ridesharelimited.com

Depending on your location, you may have:

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint (e.g., ICO in the UK)

We will respond to requests within statutory timelines. Contact us at privacy@ridesharelimited.com

You can delete your account yourself, at any time, from Profile → Account → Delete my account in the app. The same page is also available in a web browser at the /delete-account address of our web app, so you do not need to reinstall the app to use it.

When you delete your account:

• Your name, photo, contact details, date of birth, location and vehicles are deleted
• Messages you sent are replaced with a placeholder, so the other person’s side of the conversation stays readable
• Comments you left in ratings are removed. The score remains, because removing it would change another member’s public average
• You are signed out and can no longer sign in. Your email address is released

We cannot delete your account while a trip is still upcoming with a booked passenger or driver, or while a payment or payout is still settling. The app tells you which of these applies so you can resolve it first.

What we keep, and why:

• Booking and payment records — 6 years, for UK tax and accounting obligations (UK GDPR Art 17(3)(b))
• Safety and moderation reports where an investigation is open or concluded (Art 17(3)(e))
• Aggregated, non-identifying journey statistics

These records are no longer linked to your name or contact details.

If you shared usage data, the app stops sending it when you delete your account. Usage data and error reports already sent carry only a random account number and are deleted within 12 months; you can ask us to delete them sooner.

To ask about data held after deletion, contact privacy@ridesharelimited.com

Our Services are not intended for persons under 18.

We do not knowingly collect data from minors. If you believe a minor has registered, contact us for deletion.

We use encryption, firewalls, access controls, secure data centres, regular audits, and staff training to protect your data.

No online system is entirely secure; users must protect their login credentials.

We use automated systems for matching riders, fraud detection, route optimisation, and CO₂ savings calculation.

These processes do not produce legally significant decisions about you.

Our Services may link to external websites or integrated services.

We are not responsible for their privacy practices.

We may update this Policy from time to time.

Significant changes will be communicated by email, notification, or in-app message.

Data Protection Officer

RIDESHARE LIMITED

7 Blossom Close, London, England, W5 4YE

Email: privacy@ridesharelimited.com

You can also contact the Information Commissioner's Office (ICO) if you are in the UK.